07930 057648

Payment Methods



We currently use a 100% secure Credit and Debit card payment processor, (WorldPay), for your safety and convenience. This service also allows you to pay for your order by PayPal. You can also pay using your Credit card or Debit card by telephone if you would prefer. Simply complete the checkout process and select the Pay By Telephone payment method and you will then be E-mailed your order reference number and the telephone number you need to use to pay.

Nelly's Sweet Treats also participates in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites.

You can also place your order by calling our order line on 07930 057648. Our telephone line is generally manned from Monday to Friday from 9.30am until 4.30pm, however we do have a 24 hour answer machine service and we will respond to any messages left.


Shipping



*Important notice - orders must be placed by 2pm Monday -Thursday for guaranteed next day delivery*

Orders placed on the website are usually dispatched within 3 Working days however your order may take up to 7 days at busy periods or if your order is particularly large or heavy. We will contact you directly should any problems or stock availability issues occur with your order. Your order will be delivered by the Royal Mail.

**ORDERS WEIGHING MORE THAN 1.5KG BEING SHIPPED TO NORTHERN IRELAND CANNOT BE SENT AS A STANDARD DELIVERY. THE £12.99 SHIPPING CHARGE WOULD THEN BE APPLICABLE**

Our Mainland UK shipping charges for all UK orders under £50 the delivery charge is £4.50 for 2-3 working day,£9.50 for Special Recorded Next Day Delivery. Orders over £50.00 are posted *FREE to the Mainland UK. (*Limited time promotion for the Mainland UK only. Free Delivery to Northern Ireland & the Channel Islands & Highlands is available for orders over £85.00. This will be a 2-3 working day delivery.). Northern Ireland deliveries and the Channel Islands incur an additional delivery charge. If unsure of your shipping charge please contact us. We also now offer a faster Parcel Force delivery option.
If your goods cannot be delivered for any reason and are returned to www.nellyssweettreats.com, the cost of the goods will be refunded in full less a £12.00 charge to cover postage, packing and administration at our discretion.
If an order is returned as a result of a customer not collecting it from their local sorting office customers will be charged a shipping fee of £5.50 for us to redispatch the order on a 2-3 working day delivery.